Toubleshoot Uploading / Downloading Inspections
Inspections Not Downloading
- Is the Users profile active on the company the user is linked to
- If the user has moved from one agency to another, the user must:
2.2. Log out of the mobile app
2.3. Log back into the app with their new user details
- User has permission to view / use inspections and assets (properties)
- User has access to the portfolio for the property the inspection is for
- User is the assigned inspector to the inspection
- User is connected to the internet and did sync:
6.1 Swipe down on IOS
6.2. Press sync icon on android
- Terminate app: IOS - https://support.apple.com/en-za/HT201330
7.1. Android: Show recent apps by clicking on the square button at the bottom of the screen and tap on the X to close the app or click clear all.
- Turn wifi on / off and try syncing again
8.1. Restarting the device won't change anything unless the user couldn't terminate the app using the instructions above
Inspections Not Uploading
- Is the user active on the company the user is linked to
- User has permission to view / use inspections and assets
- User has access to the portfolio for the property the inspection is for
- User is the inspector on the inspection
- User is connected to the internet and have good stable connection
- Turn wifi on / off
- Log out of mobile app
- Switch device off for 30 seconds (do not restart)
- Log back into mobile app
- Retry upload
10.1. Android: Long tap and select upload inspection
10.2. Swipe left and select upload inspection
- Only create a data backup if the above didn't resolve the issue.
Inspections Not Showing on Desktop
- User has access to the portfolio for the property the inspection is for
- User has permission to view / use inspections and assets
- Inspection created on app and not uploaded yet
- If inspection has been uploaded and is not visible on the desktop, re-upload the inspection as above stipulated
Property not showing on Desktop
- User has access to the portfolio for the property the inspection is for
- User has permission to view assets
- Check Archived folder
- If you are a Payprop client, run the Payprop drag and drop function to update asset list - click here for article
- If you are a RAMS (WeconnectU Financial System) client, run the sync between RAMS and RedRabbit - click here for article