Inspections troubleshooting

Inspections Not Downloading

1. Is this Users profile active for that company and did click on the email link after migrating
2. Migrated user did update the app after migrating and did log out and back in using new details
3. User has permission to view / use inspections and assets (properties)
4. User has access to the portfolio for the property the inspection is for
5. User is the inspector on the inspection
6. User is connected to the internet and did sync again - swipe down on IOS or press sync icon button on android.
7. Terminate app: ios - https://support.apple.com/en-za/HT201330 android: Show recent apps by clicking on the square button at the bottom of the screen and tap on the x to close the app or click clear all.
8. Turn wifi on / off and try syncing again

• Restarting the device won't change anything unless the user couldn't terminate the app using the instructions above

Inspections Not Uploading

1. User is active for company
2. User has permission to view / use inspections and assets
3. User has access to the portfolio for the property the inspection is for
4. User is the inspector on the inspection
5. User is connected to the internet and have good stable connection
6. Turn wifi on / off
7. Retry upload / Long tap or swipe left and select upload inspection again
8. Close and reopen app.
9. If retry option on inspection isn't available (Swipe left on ios or long tap on android) and select upload again.

• Only create a data backup if the above didn't resolve the issue.

Inspections Not Showing on Desktop

1. User has access to the portfolio for the property the inspection is for
2. User has permission to view / use inspections and assets
3. Inspection created on app and not uploaded yet

Property not showing on Desktop

1. User has access to the portfolio for the property the inspection is for
2. User has permission to view assets