Inspections troubleshooting
Inspections Not Downloading
- Is this Users profile is active for that company and did click on the email link after migrating
- Migrated user did update the app after migrating and did log out and back in using new details
- User has permission to view / use inspections and assets (properties)
- User has access to the portfolio for the property the inspection is for
- User is the inspector on the inspection
- User is connected to the internet and did sync again - swipe down on IOS or press sync icon button on android.
- Terminate app: ios - https://support.apple.com/en-za/HT201330 android: Show recent apps by clicking on the square button at the bottom of the screen and tap on the x to close the app or click clear all.
- Turn wifi on / off and try syncing again
- Restarting the device won't change anything unless the user couldn't terminate the app using the instructions above
Inspections Not Uploading
- User is active for company and did click link after migrating
- Migrated user did update the app after migrating and did log out and back in using new details
- User has permission to view / use inspections and assets
- User has access to the portfolio for the property the inspection is for
- User is the inspector on the inspection
- User is connected to the internet
- Terminate app
- Turn wifi on / off
- Retry upload
- If retry option on inspection isn't available (Swipe left on ios or long tap on android) and select upload again.
- Only create a data backup if the above didn't resolve the issue.
Inspections Not Showing on Desktop
- User has access to the portfolio for the property the inspection is for
- User has permission to view / use inspections and assets
- Inspection created on app and not uploaded yet
Property not showing on Desktop
- User has access to the portfolio for the property the inspection is for
- User has permission to view assets