Closing a ticket (Video included) 2022
CLICK HERE to watch the instructional video.
Closing a ticket is easier than ever - and you can customize your communication to your stakeholders.
To close a ticket, you will need to ensure that all the final updates have been made, then close your ticket.
Step 1:
Make all the necessary updates.
Ensure that your issue is marked as "completed"
Ensure that your ticket phase is updated, and ticket is resolved
Step 2:
Close your ticket
Select your communication scenario, so that your saved replies are populated automatically, then click on "close ticket"