Jobcards - How to task a Service Provider

In RedRabbit, you create Job cards and send them to Service Providers (Contractors). The Job cards contain instructions in terms of what needs to be quoted on or what needs to be actioned.

1. Select New Ticket from the ticket dashboard OR View an already Open ticket. 

2. Select the Service Provider during the first step.

3. If you would like to first request  multiple quotes and then choose the best service provider, leave the Select service provider field open in the first step.

If you did not select a service provider in the first step, you can do that now. After the ticket has been created and all issues added, you can follow the steps below to task a contractor and create a job card.

1. Ensure the Tickets dashboard View is open (see example below)

If Quotes are needed before assigning a Service Provider to the job, then follow the steps below to complete the Quote Requests. Here you are able to requests multiple quotes from different service providers and once you have received all the requested quotes, choose the best one and assign the ticket to that service provider on the right. 

If you do not need a quote, simply assign the service provider as per below. 

2. Navigate to the ticket details panel and select the service provider icon (briefcase)

3. Fill in the necessary details on the service provider panel  ( Contracted value, Payment responsibility, and Insurance details)

4. Click Select Service Provider and choose the applicable one from the drop-down list.

5. Select SendJobCard

6. Select Jobcard preferences by ticking the required options. Fill out any Special Instructions / Notes

> Click Compile pdf & draft email

7. The prepopulated email message, contact email, and the Jobcard pdf attached, it is ready to send directly to the selected Service Provider, just click Send.

8. To email, the Jobcard or Quote request to any other recipient, go to the  documents panel and click Email.

Alternative options / Notes

  • If another issue/s is added create a new Job card
  • If you want to get a different quote or just use another person for the job, go to the service provider panel and click Change Services Provider and choose a new one. Then re-create the job card.
  • Please note, if an issue is actioned as No Action, it will not reflect on the Job card. 
  • To do a Quote request the issue has to be set on Quote.
  • After receiving quotes from service providers assign the chosen person directly from the quote request panel.
  • Add photos to each Issue under the ticket story. These photos will then be included on the Job card. If the Ticket was opened with items taken from an Inspection, it will automatically use the photos recorded in the inspection.

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