FAQ - Scheduled inspections are not syncing to my mobile device

If the inspections assigned to you are not downloading to the App, you can try the following:

Restart / Reopen the app
Long tap on (hold finger on) the Inspection and choose the Upload option from the pop-up screen at the bottom. IOS swipe left.
Log out of the app and back in
Press sync on android or swipe down on ios
Restart phone
Toggle between scheduled & completed tab
Make sure the inspection is allocated to the correct inspector. The inspector and logged-in user details must match.
Check if you have access to the portfolio the inspection property is in.
If the photos of a copied inspection are not showing - Go to app settings, click on the three dots at the top of the screen, and check that the download photos toggle option is switched on.

If none of the above options work, please contact us.