FAQ - How do I load new Users

The following user roles are available in RedRabbit:

  • Account Owner - this is the person who registered the company to use RedRabbit. There can only be one Account Owner.
  • Manager - this person typically would have all the rights that the account owner has to accept for the right to make a user the Account Owner. Only the current Account Owner can do that.
  • Administrator - this is the person who would normally be responsible for the management of Inspection Results and/or ad-hoc Maintenance requests. 
  • Agent - this is the person who will typically be conducting the Inspections. For some businesses, the agent might also be responsible for the Management of the Maintenance in which case additional permissions can be enabled for the user.
  • Inspector - this is the person who will be conducting the Inspections if you are making use of a dedicated Inspector or outsourcing your inspections to a third party. Typically an Inspector will only be allowed to work with the Inspections App and not with the portal.

RedRabbit Users can be set up from the User panel. To access the User panel:

  1. Select the User Profile icon on the main menu bar.
  2. Select Company Settings from the drop-down menu. Note - you will only see these options if you have been given Company Settings permission by the Account Owner or Manager. 

   3. Click on the Users tab on the left to display the User panel as shown below. From the Users panel, you can:

  • Add User - click to register a new user and to set up user permissions for the user. Fill in the boxes and select the 'Send an Invite email' option.
    • Role - the roles are their position in the company based on what their responsibilities are on the system with regards to their access permissions. Refer to the 'Roles' explanation at the top of this article. 
    • Contact info - new users contact information
    • Mailbox - select the preferred RedRabbit Mailbox for the user. To create a new mailbox for this user, first, add one. How to create a new Mailbox
    • Send an invite email - select this option to send the new user an invitation to their Email address filled in on the details box. Once the email has been received, click on the 'Accept Invite' option and choose a password.
  • View - click to open the User configuration form from where you can change user information and permissions. 
  • Click here to read more about the Portfolios and Permissions
  • Click to read more about the Profile settings

Note: A standard RedRabbit license normally includes 5 users. When this limit is reached, additional users can be purchased after which the User Limit will be adjusted. You will then be able to add new users until the new adjusted number of users is reached.

Each Role given to a user has specific Permission, as per below under Portfolio & Permissions you can customize the settings.

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