FAQ: How to reset my password

If you have forgotten or lost your password and are unable to log in to the system, you can follow the steps below to reset your password.

Note - passwords are case sensitive, so you need to make sure that you type them correctly to avoid problems.

Reset the password from the Login page

Step 1 - On the Login In page, click the Forget Your Password? the link is shown at the bottom in blue

Step 2 - A Reset Password popup box will be displayed. Type your personal or work E-mail address into the text box and click on the Send Password Reset Link button. The system will send an email to the designated email address. Once the email has been received, open it and click on the reset link provided.

Step 3 - A Change Password popup will be displayed. You can now choose a New Password and confirm the same password again. Then Click Change Password.

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