FAQ: How do I select or change a service provider

The steps to select or change a Service Provider for a Ticket are as follows:

To Select a Service Provider

Step 1 - Select Tickets from the Main menu

Step 2 - use the Search field on the Ticket List to search for the Ticket in question

Step 3 - Click on View to open the ticket dashboard of the ticket you would like to select a service provider on

Step 4 - Select the Service Provider panel as shown above

Step 5 - Click on Select Service Provider to assign the chosen provider to this ticket

To Change a Service Provider

Step 1 - Navigate to the Service Provider Panel on the Ticket Dashboard as shown below 

Step 2 - Click on Change

Step 3 - Select the Service Provider from the drop down on the Select Service Provider field

Step 4 - Click Assign

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