FAQ: How do I Archive / Restore / Delete a Ticket
To archive, a ticket is basically like a soft delete. Archived tickets can be viewed and also restored. Deleted tickets are deleted permanently and cannot be restored.
Steps to Archive or Delete a Ticket
- On the main menu select Tickets to open the list of Tickets
- Use the search field to search for the Ticket in question. Click View to open the Ticket dashboard.
- From the Options
drop down menu select Archive or Delete. - Follow the prompts to archive or delete the ticket.
Steps to Restore a Ticket
- On the main menu select Tickets to open the list of Tickets
- From the Options drop-down menu select View Archived
- Use the search field to search for the Ticket in question. Click View to open the Ticket dashboard.
- From the Options
drop down menu select Restore (see example below) to restore the Ticket