FAQ: How do I set a Ticket reminder
Ticket Reminders can be set to remind the user to follow up on a Ticket. These Ticket reminders will be sent as an email notification to the user Assigned to the ticket.
Steps to setup a Ticket Reminder are as follows:
Step 1 - Select Tickets from the Main menu to display the Ticket List
Step 2 - Search for the Ticket in question and click on the View button to open the Ticket Dashboard.
Step 3 - On the ticket details panel, click on the date bar underneath Next Reminder and a calendar will appear. Select the date you want to be reminded on as shown below.