FAQ: How do I set a Ticket reminder

Ticket Reminders can be set to remind the user to follow up on a Ticket. These Ticket reminders will be sent as an email notification to the user Assigned to the ticket. 

Steps to setup a Ticket Reminder are as follows:

Step 1 - Select Tickets from the Main menu to display the Ticket List

Step 2 - Search for the Ticket in question and click on the View button to open the Ticket Dashboard.

Step 3 - On the ticket details panel, click on the date bar underneath Next Reminder and a calendar will appear. Select the date you want to be reminded on as shown below.

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