FAQ: How do I set a Ticket reminder
Ticket Reminders can be set to remind the user to follow up on a Ticket. These Ticket reminders will be sent as an email notification to the user Assigned to the ticket.
Steps to setup a Ticket Reminder are as follows:
Step 1 - Select Tickets from the Main menu to display the Ticket List
Step 2 - Search for the Ticket in question and click on the View button to open the Ticket Dashboard.
Step 3 - On the ticket details panel, click on the date bar underneath Next Reminder and a calendar will appear. Select the date you want to be reminded of as shown below.
Please note: The first reminder is set automatically based on the priority you choose, thereafter, the reminders has to be set manually based on your unique process on that ticket. The reminder date selected will be saved automatically.