The Ticket List

The ticket list displays a list view of all maintenance tickets created on the system. Select Tickets from the main menu to open the list of Maintenance Tickets as shown below:

From the Ticket List shown above you can:

  • Open / Closed - use these filter buttons to selectively open and/or closed tickets from the list
  • Resolved / Unresolved - use the tick boxes to include tickets in the list that has been marked as resolved and/or unresolved
  • Search - use the search field to find tickets where the description contains a specific text snippet 
  • New Ticket - click on this button to create a new maintenance ticket
  • Options - use this drop down menu to:
    • View all archived tickets
    • Export tickets to a CSV file
    • Settings - to customize ticket settings (reminder priorities, job card settings and defaults, ticket opened notifications and ticket closed notifications)
  • View - click on this button on any ticket in the list to open the Ticket Dashboard for that specific ticket.

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